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Official announcement of Cherwell, FCA US's newest Case Management System (CMS) for technical assistance support, published on the company's internal website, DealerCONNECT (September 2018).
My poetry has been published in Third Wednesday and Spring Thaw (Spring 2019) and is forthcoming in The Wayne Literary Review and Nerve Cowboy (Fall 2019).
Full-length collection of poetry was published March 2015 in collaboration with LAF Lines Photography, call...
Developed department SharePoint site to promote visibility and access to business process documents online.
Created dealership manual for new Case Management System (CMS) for use by FCA US dealership personnel across North America.
Sample content from Rescue Lens user guide (augmented reality app by LogMeIn).
Created recruiting flier draft to attract dealership personnel wanting to continue work in technical service operations but who may be ready to transition to an office setting.
Spearheaded "Write it Right" project highlighting FCA US terminology (used across STAR Center department) to ensure client's brands and titles are communicated accurately and consistently throughout all correspondence.
Designed STAR Center photo book (direct...
Article promoting Road & Track.com, May 2017
Career piece published for lifestyle blog, Thirty on Tap, June 2016
I manage a poetry-infused relationship blog featuring poetry, stories, date ideas, and art from around the world since the blog's launch, February 2016
Newsletters are often sent to promote new blog posts to subscribers.
Automated email campaigns deliver free PDF book excerpts to whose who elect to receive them on product websites.
