Caroline Wright
pseudonym for Laura Juska



Laura Juska
as Caroline Wright
Skills
Writing - Creative, Corporate, Technical Global Communications | Content Strategy Boutique Publishing | Project Management Editing | Design | Video | Social Media Email Marketing | Blogging | Poetry
...
Mac / PC Proficient | Adobe Creative Suite Microsoft 365 | Canva | SEO | MailChimp Google Analytics
About Me
Metro Detroit creative with Northeast Ohio roots. Enjoy books, cooking, nature, running, a
Sr. Communications Manager
& Author
ACHIEVEMENTS
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Awarded Unsung Hero Concentrix (May 2022; January 2021) for exemplifying culture statement, "Tenacious in Pursuit of Excellence"
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Personal poetry blog, "Dating a Poet," listed among Top 100 Poetry Blogs, Websites & Influencers since 2017 by Feedspot.com
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Featured poet on 89.1 WEMU's All Things Considered for National Poetry Month (2019)
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Publication of seven original poems in various literary journals/magazines in 2019 (e.g., Third Wednesday, Wayne Literary Review, Nerve Cowboy)
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Chief Editor for Wrinkles Wallace children's book series, 2012-2019
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Collaborator on two book projects related to Lithuanian history which were translated to Lithuanian language (Day of Shame by Al Ruksenas and How I Became A Comrade: An American Growing Up in Siberian Exile by John Armonas), 2015-2016
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Authored 148-page collection of poetry, Chemistry, Not Science: A Book of Poems, 2015
EXPERIENCE
CONCENTRIX
Sr. Communications Manager, March 2022-Present
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Manage global internal communication strategies for leading global provider of customer experience (CX) solutions and technology of over 300,000+ staff
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Develop and distribute direct, thoughtful, clear, on-brand communications using multiple communication channels
MERIDIA PUBLISHERS
Publications Manager, April 2017-Present
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Manage multiple aspects of print and digital publishing proces
CONCENTRIX
Sr. Communications Specialist, July 2021-March 2022
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Developed global communications strategies for global CX organization’s HR group
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Responsibilities included content writing and editing, design conceptualization, project management.
Content & Technical Writer, December 2017-July 2021
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Supported operations leaders, clients, and cross-functional teams in the evaluation, establishment, implementation, and analysis of current and new business procedures
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Crafted user manual for new technical assistance customer management system (CMS) through which all service requests were initiated by the client's North American dealerships
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Developed online help desk portal content for client's new CMS
MERIDIA PUBLISHERS
Editor, January 2010-2019
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Edited manuscripts, web and social media content, marketing materials, and advertising copy for grammar and accuracy
FREELANCE
Blogger, February 2016-Present
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Maintain poetry-infused relationship blog
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Guest blogger for ThirtyOnTap, an online lifestyle blog
Writer & Editor, June 2016-2019
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Delivered on content writing or copyediting projects for individuals and businesses based on client’s individual needs
Editor of Photography, December 2014 - April 2015
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Restored historical photographs for Michigan-based fine art photographer using Adobe Photoshop
SMILE AMERICA PARTNERS
Special Projects Writer, Summer 2017
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Worked closely with Operations Managers to update and digitize employee manuals
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Worked with CEO to conceptualize online intranet portal aimed to connect employees across the U.S.
Talent Acquisitions Recruiter, Summer 2016
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Revised employment-related job ads and job descriptions leading to elevated candidate pool
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Performed in top 5% of recruiters for company
NEW BEGINNINGS ACADEMY
Program Director, August 2010-May 2014
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Assisted with Great Start Readiness program’s launch in 2007
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Created Parent/Student Handbooks for preschool, marketing brochures, progress reports, weekly newsletters, parent blog, and other content related to program implementation and admin
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Wrote grant proposal for Child and Adult Food Care Program and maintained compliance reports
Lead Preschool Teacher, December 2007-June 2009; August 2010-May 2014
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Wrote curriculum and lesson plans for preschool with focus on kindergarten readiness
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Maintained program capacity with waiting list for four consecutive years (2010-2014)
COMMUNITY LEADERSHIP
WRITERS OF SOUTHEAST MICHIGAN (WritersofSEMI) WRITERS' GROUP
Founder and Organizer, 2017- Present
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Meet with local writers to support ongoing creative projects
EDUCATION
EASTERN MICHIGAN UNIVERSITY
July 2010-December 2016
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M.A., Ed. Media & Technology
BALDWIN-WALLACE COLLEGE
August 2002-May 205
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B.S., Early Childhood Education