Caroline Wright 
        
  pseudonym for Laura Juska

ACHIEVEMENTS 

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• Awarded Unsung Hero Concentrix (May 2022; January 2021) for exemplifying culture statement, "Tenacious in Pursuit of Excellence"

• Personal poetry blog, "Dating a Poet," listed among Top 100 Poetry Blogs, Websites & Influencers since 2017 by Feedspot.com

• Featured poet on 89.1 WEMU's All Things Considered for National Poetry Month (2019)

• Publication of seven original poems in various literary journals/magazines in 2019 (e.g., Third Wednesday, Wayne Literary Review, Nerve Cowboy)

• Chief Editor for Wrinkles Wallace children's book series, 2012-2019

• Collaborator on two book projects related to Lithuanian history which were translated to Lithuanian language (Day of Shame by Al Ruksenas and How I Became A Comrade: An American Growing Up in Siberian Exile by John Armonas), 2015-2016

• Authored 148-page collection of poetry, Chemistry, Not Science: A Book of Poems, 2015

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EXPERIENCE

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CONCENTRIX

Sr. Communications Manager, March 2022-Present                                                                     

• Manage global internal communication strategies for leading global provider of customer experience (CX) solutions and technology of over 300,000+ staff​

• Develop and distribute direct, thoughtful, clear, on-brand communications using multiple communication channels

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MERIDIA PUBLISHERS
Publications Manager, April 2017-Present

• Manage multiple aspects of print and digital publishing proces
   

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CONCENTRIX

Sr. Communications Specialist, July 2021-March 2022                                                                     

• Developed global communications strategies for global CX organization’s HR group

• Responsibilities included content writing and editing, design conceptualization, project management.

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Content & Technical Writer, December 2017-July 2021                                                                

• Supported operations leaders, clients, and cross-functional teams in the evaluation, establishment, implementation, and analysis of current and new business procedures

• Crafted user manual for new technical assistance customer management system (CMS) through which all service requests were initiated by the client's North American dealerships 

• Developed online help desk portal content for client's new CMS 

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MERIDIA PUBLISHERS

Editor, January 2010-2019

• Edited manuscripts, web and social media content, marketing materials, and advertising copy for grammar and accuracy

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FREELANCE

Blogger, February 2016-Present

• Maintain poetry-infused relationship blog

• Guest blogger for ThirtyOnTap, an online lifestyle blog

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Writer & Editor, June 2016-2019

• Delivered on content writing or copyediting projects for individuals and businesses based on client’s individual needs

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Editor of Photography, December 2014 - April 2015

• Restored historical photographs for Michigan-based fine art photographer using Adobe Photoshop

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SMILE AMERICA PARTNERS 

Special Projects Writer, Summer 2017

• Worked closely with Operations Managers to update and digitize employee manuals 

• Worked with CEO to conceptualize online intranet portal aimed to connect employees across the U.S.

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Talent Acquisitions Recruiter, Summer 2016​​

• Revised employment-related job ads and job descriptions leading to elevated candidate pool

• Performed in top 5% of recruiters for company

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NEW BEGINNINGS ACADEMY

Program Director, August 2010-May 2014​

• Assisted with Great Start Readiness program’s launch in 2007

• Created Parent/Student Handbooks for preschool, marketing brochures, progress reports, weekly newsletters, parent blog, and other content related to program implementation and admin

• Wrote grant proposal for Child and Adult Food Care Program and maintained compliance reports 

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Lead Preschool Teacher, December 2007-June 2009; August 2010-May 2014

• Wrote curriculum and lesson plans for preschool with focus on kindergarten readiness

• Maintained program capacity with waiting list for four consecutive years (2010-2014)

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COMMUNITY LEADERSHIP

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WRITERS OF SOUTHEAST MICHIGAN (WritersofSEMI) WRITERS' GROUP

Founder and Organizer, 2017- Present

• Meet with local writers to support ongoing creative projects

 

EDUCATION

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EASTERN MICHIGAN UNIVERSITY
July 2010-December 2016

• M.A., Ed. Media & Technology

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BALDWIN-WALLACE COLLEGE
August 2002-May 205

• B.S., Early Childhood Education

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